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our_promise.jpg We are delighted to offer our customers beautiful gift baskets containing top quality products. We are committed to offering you exceptional packaging and fast, efficient service. If however, you experience a problem with your order, please bring it to our attention and we will do everything possible to promptly remedy the situation. Customer satisfaction is a priority at Adorable Gift Baskets! We'll take the time to ensure that you're completely satisfied with your purchase.
For your convenience we have included the following list of the most Frequently Asked Questions. If you don’t find an answer to your question or need information that is not addressed on this page please Email us. We enjoy hearing from you and welcome your questions, comments and feedback. Our goal is to help make your online shopping experience pleasant and hassle free. You are not alone. We are here for you. 

faq




  • How Do I Place A Gift Basket Order?
    Answer: We encourage you to order online for the fastest possible service. We accept Visa, MasterCard, American Express, Discover and PayPal. Transactions placed online at Adorable Gift Baskets are transmitted with industry-standard SSL encryption. Customer information is never released.
  • How Does Adorable Gift Baskets Ship My Order? ( We Ship Within The USA Only. )
    Answer: Gift baskets are shipped by FedEx, USPS, UPS, DHL or Airborne on business days. Business Days are Monday thru Friday. (Sat., Sun., and Holidays are not business days. No orders are processed or shipped on weekends and holidays.)
  • How Are Shipping Fees Calculated?
    Answer: Shipping fees are amount based which means that the shipping fee is determined by the total dollar amount of your purchase. Shipping fees are calculated per item. Shipping rates apply to shipments within the continential USA and will be displayed within your shopping cart upon checkout. (We do not ship outside the USA)

    Many of our gifts can be quite large. In order to eliminate shifting during transport our gift baskets are packed into heavy cardboard boxes with ample packing materials.

    *** Shipments to Alaska, Hawaii, large, heavy, oversized orders, perishable items such as cheesecake, cookies, fruit, etc., and orders containing multiple items may require additional shipping charges.
  • How Do I Check The Status Of My Gift Basket Order?
    Answer: Click * here * to check the status of your order. Please allow up to one full business day ( business days are Mon - Fri ), after placing your order, for the tracking number to appear.
  • Is My Personal Information Secure?
    Answer: Absolutely. Adorable Gift Baskets has taken every precaution to use state-of-the-art online purchase transaction security. No employees or other third parties will EVER see your private financial information as our technologies validate information and process your orders. Our sophisticated state-of-the-art data encryption technology "scrambles" your order information, so that only you, and our processing technology, can understand it. You can feel safe and secure that your privacy is protected.
  • When Will My Gift Basket Order Arrive?
    Answer: Gift baskets are shipped FedEx, USPS, UPS, Airborne or DHL on business days. Business days are Monday thru Friday. The daily cut off time is 11:30 AM CST, Monday thru Friday. Sat., Sun., and Holidays are notbusiness days. You may place an order at anytime, any hour, 24 hours a day, however your order will be processed and shipped on a business day.
  • Ground Shipping: Allow 3-8 full business days. (does not include the day order is placed)

  • 2 Day Shipping:Allow 2 full business days. (does not include the day order is placed)

  • Next Business Day: Allow 1 full business day. (does not include the day order is placed)

  • Saturday Delivery: "Normally" arrives on Saturday if you select Saturday delivery at check. Allow one full business day (does not include the day order is placed) which means that orders should be placed on Thursday. Keep in mind that in some locations, especially small or rural areas, Saturday delivery is not available. 
  • *Note: The time of day your order is placed, method of delivery you choose, weather conditions, location of recipient, holidays, occasional delays by carriers and many other factors can all impact the delivery time and arrival date of your order. We will always do everything possible to expedite your order, however we * do not guarantee * specific times and dates of arrival.
  • What Is Your Customer Satisfaction Policy?
    Answer: Customer satisfaction is a priority at Adorable Gift Baskets! We are delighted to offer our customers beautiful gift baskets containing top quality products. We are committed to offering you exceptional packaging and fast, efficient service. If however, you experience a problem with your order, please bring it to our attention and we will do everything possible to promptly remedy the situation.
  • Can Orders Be Changed Or Cancelled?
    Answer: We make every effort to honor changes to a recipient's address or gift card message when a request is submitted by fax or email ( please do not submit a request for changes by phone or voice mail ) before the order has been processed for shipment or shipped. We are sorry but we cannot cancel, or make changes, after the order has been processed for shipment or shipped.
  • Does Adorable Gift Baskets Ship To Hospitals & Hotels?
    Answer: Yes. However, we strongly encourage you to consider having your gift shipped to the recipient's home address instead.

    Hospital Deliveries: Please be absolutely certain that the recipient will still be in the hospital when your gift arrives. Carriers do not deliver to hospital rooms; only to specified receiving locations within a facility. It is then up to the staff to deliver to patient's rooms. We assume no responsibility for gifts lost, misplaced, failure of the hospital staff to deliver gifts to patient, or gifts arriving after a patient has been dismissed.

    Hotel Deliveries: Please be absolutely certain that the recipient will still be in the hotel when your gift arrives. Carriers do not deliver to hotel/motel rooms; only to designated receiving areas. We assume no responsibility for gifts lost, misplaced, failure of hotel staff to deliver the gift to the guest/recipient, or gifts arriving after a guest checks out.
  • Can You Tell Me More About Shipping?
    Answer: Yes. Orders are shipped on business days only. Business days are Monday-Friday, excluding federal holidays within the United States. No shipments are made on Saturday, Sunday or holidays.

    MORE....


  • Undeliverable Packages: Occasionally packages are returned to us as undeliverable. We are unable to re-ship orders that are returned to us as undeliverable.
  • Why Was My Package Undeliverable? Our carriers may deem a package undeliverable for one of the following reasons: 
  • Incorrect Address. If the address is incorrect or outdated, the package is typically returned to us by the carrier or the unintended recipient. Please double-check your address carefully when placing an order.
  • If a PO BOX, APO or FPO address is entered, the package will not reach its destination.
  • Failed Delivery Attempts. Most carriers make three attempts to deliver a package. it is generally up to the driver's discretion to determine whether a signature is required. If the driver feels it is best to obtain a signature and no one is present to accept the delivery after three attempts, the package will be returned.
  • Refused by Recipient. If a gift recipient is not expecting a gift, they may refuse the package if they believe it was sent to them in error. If you still want to send these items, you may want to let the recipient know that a surprise is on the way.

  • What Is Your Return Policy?
    Answer: Adorable Gift Baskets stands behind our gifts and gift baskets. We offer unique, high-quality gift baskets and gifts that we ourselves would like to receive! That's why you can shop our online store with complete confidence.

    If an item arrives damaged or incomplete, e-mail us immediately. Please include your order/tracking number, name, email and billing address. We WILL make it right!

    If your selection does not meet your every expectation, simply return it within 5 BUSINESS days for a prompt refund of your purchase price (excluding originating and handling fees plus a 20% merchandise restocking fee; customer pays return shipping). Items must be returned in the original packaging and include the original packing slip. We reserve the right to refuse returns after 5 business days.

    Exceptions: Not all gift baskets may be returned. We cannot accept:


  • Cheesecake
  • Fruit
  • Any gift basket that has been opened (taken out of its plastic wrap).
  • Any gift basket that is not in its original condition, is damaged, or is missing products.

    Please note: Any refund will be issued to the gift giver only.

  • Does Adorable Gift Baskets Make Substitutions?
    Answer: Occasionally. Based on season and availability, we reserve the right to substitute a basket or product that is no longer available with a basket or product of equal or greater value. When making s substitution, we take great care to ensure that we exceed your expectations and that you and your gift recipient will be pleased with the quality and presentation of your gift.

  • How To Contact
    Adorable Gift Baskets


  • Phone: 800-745-1957
  • Email 
  • We reply as soon as possible, normally within 24 hours on business days, Monday - Friday between 9-5.
  • Gift basket information, product questions, special request, changes or updates to orders, inquiries about the status of your order or other issues should be addressed by Email. Please included your name and order number.
  • Email is normally the quickest and most efficient way for us to provide timely answers to your questions or resolve any issues. We act quickly to address your concerns.


    MORE INFORMATION......

    Each Gift Basket includes an enclosure card with your personal greeting.

    Customer billing information is NEVERreleased.

    Product pricing is NEVER included with your recipient's gift. 




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